July 18, 2024

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A Comprehensive Handbook for Settling Claims with Domestic Travel Insurance

Suppose you travelled with your family and enjoyed your vacation in your own country. But eventually, when you reach the airport to return to your city, you find your luggage missing. Due to this, you and your family will not be able to board the flight.

Now, in such a case, what can you do?

In such cases, you have to bear the expenses of lost baggage, missed flights, and other expenses that occurred due to this situation.

However, if you have family travel insurance, you can get assistance in finding the lost baggage and get the amount of the missed flight reimbursed by claiming travel insurance coverage from your insurance provider.

But how should you go about this?

Here, in this comprehensive handbook, we will explore how one can settle claims with a domestic travel insurance plan.

What Coverages Can You Claim With Domestic Travellers Insurance?

Coverage Type Description
Medical Coverage Covers the cost of medical treatment and evacuation in case of illness or injury while travelling.
Trip Cancellation Coverage Reimburses non-refundable expenses if you cancel your trip due to unforeseen circumstances.
Trip Interruption Coverage Reimburses unused, non-refundable expenses if you need to cut your trip short due to an emergency.
Lost or Stolen Luggage Compensates for replacing items if your luggage is lost or stolen.
Emergency Assistance Offers access to services like medical care, document replacement, and travel arrangements assistance.

Documents Required in the Travel Insurance Claim Process

Here are the documents that you generally require while filing the claim. Remember, it may vary according to the different insurance providers.

  • Tickets or boarding pass which indicate your travel dates
  • Claim form
  • Original bill, receipts and vouchers
  • For medical claims – medical practitioner’s consultation notes, original admission/discharge card, bills with prescriptions
  • In case of loss of checked baggage, details of compensation are provided by airlines.
  • Letter from the policyholder citing the reason for the cancellation of the trip
  • Copy of cancelled cheque

Step-by-Step Guide to Settling Claims with Domestic Travel Insurance

1. Notify the Insurance Company About the Emergency

Immediately inform your insurance company about emergencies such as lost baggage, trip cancellation, and more. Provide them with complete and accurate incident details. For this, you can either mail them or call their toll-free number. Their claim representative will assist you throughout the process.

2. Review Your Policy

You can review your policy to understand how much coverage you can avail of and the process to ensure a successful and right claim settlement.

3. Fill Out Claim Forms and Attach Required Documents

You have to download and fill out the claim form from your online travel insurance company’s website. Provide them with complete and accurate personal, policy, and incident details. You can find this form online, or you can ask the insurance provider for this form.

Additionally, attach the required documents specified by your insurance provider. Review it once and submit it.

4. Cooperate with Investigators

Sometimes, the insurance company must investigate the incident, which may take time. So, it is recommended to stay patient throughout the investigation process. Provide the necessary documents and answers  wherever  needed.

5. Claim Approval or Denial

The insurance company will review your travel insurance claim, and if everything is fine, they will approve your claim or vice versa.

If approved, you can receive compensation according to your coverages and the policy limits, typically through a bank transfer or cheque. In case your claim is denied, you will receive an explanation for the same.

Tips for a Smooth Claims Settlement

  • Report incidents promptly for timely claim approval.
  • Keep detailed records, including receipts.
  • Understand policy inclusions and exclusions.
  • Fully cooperate with insurance investigators.
  • Review and ensure the accuracy of all documentation.
  • Seek help from customer service or an insurance advisor if needed.


Investing in domestic travel insurance from reliable companies like Tata AIG is the wise thing to do to get financial security over the trip and mitigate the risk of the unexpected events of your journey.

However, knowing the claim process will make it easier for you to take the right steps at the right time for timely claims in case of any unforeseen event. With the right domestic travel insurance policy in place, you can enjoy worry-free trips and have the peace of mind knowing that unforeseen events are covered.

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